|
|
|
|
Accommodation Help
|
| | | Terms & Conditions | This Accommodation only service is offered to customers by ENEKO SA, trading as "Skihorizon", 80 rue Charles Duchesne, 13851 Aix en Provence Cedex 3 - France - Travel Agent n° LI064.02.0001
Skihorizon is the largest French ski specialist offering great ski holidays and booking advice. The team comprises of highly experienced ski travel advisors to help you find your ideal ski holiday.
Skihorizon offer a choice of thousands of ski holidays in over 170 ski resorts in Europe including both the Alps and Pyrénées. Skihorizon also offer a wide range of on-line bookable ski extras; ski hire, lift passes, insurance, ski lessons."
The use of this website and the purchase of any travel services offered by ENEKO SA implies the customer's absolute acceptance of these terms & conditions and of all provisions thereof.
Some of the services provided, particularly those related to travel tickets, may be subject to special conditions which the customers are encouraged to review. Services which the customer obtains directly from a service provider are not subject to these Sales Conditions. In such cases, ENEKO SA is not the co-signer of your contract.
Note : Security deposits may be requested on arrival at destination, notably with regard to the rental of accommodations and equipment. The customer will contract directly with the service providers concerned in respect of this security deposit and will do so without any intervention or responsibility on the part of ENEKO SA. |
| |
| Customer Services | | | 08707 399 399
( or +33 442 970 976)
| |
|
| |
| PRE-CONTRACTUAL INFORMATION | | |
Pre-contractual customer information on the key features of the selected product(s) is provided in each holiday description of the on-line catalogue, which customers are encouraged to consult. Customers are strongly advised to print out the pertinent holiday description in order to review it prior to placing an order.
Customer information concerning the terms of cancellation, possible price change conditions, details relating to the risks covered by the liability insurance taken out by ENEKO SA, coverage amounts, information about optional supplemental insurance policies are provided in these Terms & Conditions.
The customer is deemed to be aware of this information and to have kept a paper copy thereof.
1) DRAWING UP CONTRACTS - REGISTRATIONS - RESERVATIONS
1.1. Any reservation is regarded as an offer by the customer to contract with ENEKO SA.
1.2. With regard to any reservation that occurs more than 42 days prior to departure, a deposit representing 30% of the total holiday price must be paid. It is mandatory that payment of the balance be made no later than 30 days prior to the scheduled departure date (departure date included) and without ENEKO SA being required to issue any reminder whatsoever.
If the holiday reservation occurs less than 42 days prior to the scheduled departure date, the entire holiday price shall be due.
In the event that the balance is not paid within the stipulated time, the contract will, by the operation of the law itself, and without formal notice, be considered as cancelled due to the fault of the customer. The deposit paid will be retained and cannot be applied toward another holiday; the cancellation fees will therefore then be payable under the terms of Article 5 below.
Suggested methods of payment are listed on the Internet website pages reserved for payment, or are available through our call centre.
2) PRICES
2.1. Accommodation rental prices include rental costs per se, with the services referred to in the product description, and include all taxes, notably the VAT (with the exception of the tourist tax) and utilities (water, electricity, heat). No protest concerning the holiday value will be considered. It is the responsibility of each customer to decide, prior to his or her departure, whether or not the price is acceptable to him or to her, and to bear in mind that this is a package holiday price.
2.2. Posted prices do not include:
o supplementary third-party liability insurance, as described hereinafter;
o personal expenses, security deposits on the rental of equipment or temporary accommodations, excess luggage charges, fees or penalties incurred for the violation of the laws in the countries concerned;
o tourist tax set by local authorities.
More generally, any service not expressly included in the holiday description and specifically, but not exclusively, invoices payable for any clean-up or breakage charges.
2.3. The holiday rates advertised on-line may be changed without notice. The price shown in the booking confirmation is the only valid price.
2.4. Under current law, prices specified in the contract cannot be modified, except to take into account variations in:
a) transportation costs, particularly those related to fuel prices;
b) fees and taxes associated with the various services offered, such as landing, boarding and de-boarding taxes levied by ports and airports;
c) exchange rates applicable to the trip or holiday being considered.
In all of these cases, contract price increases cannot be implemented less than 30 days prior to the departure date.
2.5. Handling fees amount to 38 € per reservation if the reservation is made by our Call Center or in our travel agencies.
2.6. Special terms for Internet purchasing :
a) A 50% discount that is 19 € per reservation is agreed when the reservation is made on the Internet and payment is made by phone, checks or any type of payment available on our Internet websites.
b) We totally exempt from handling fees, reservations that are made on our Internet websites and which payment is directly made on our secured on-line system (SSL, Secure Socket Layer, SOGENACTIF secured system of la Société Générale).
3) PRODUCT AVAILABILITY
The products offered are available in limited quantities and are managed in real time. The customer's attention is drawn to the fact that the product presented may become unavailable when he/she confirms his agreement and where several users are connected simultaneously and are interested in the same product. The first user to confirm his/her agreement for said product may thus, in real time, render it unavailable to other users. In this case, an unavailability message shall be sent to the user when he/she orders confirmation procedure.
4) CANCELLATION AND REVISIONS MADE BY THE CUSTOMER
4.1. All cancellations must be sent by registered letter (to the following address : ENEKO SA - 80 rue Charles Duchesne, 13851 Aix en Provence Cedex 3 - France - with return receipt requested, with the mailing date of the notification being the effective cancellation date (as postmarked). In the event that a cancellation is made less than 10 days prior to the departure date, such notification must also be sent by fax (fax number: + 33 4 42970980).
4.2. Should all or part of the trip be cancelled, the customer must pay fees in accordance with the following pricing schedule:
o more than 42 days prior to departure, handling costs 38€ will be withheld for each package cancellation;
o from 42 to 31 days prior to departure, 25% of the cost of the cancelled service (options included) will be withheld; (*)
o from 30 to 21 days prior to departure, 50% of the cancelled service (options included) will be withheld; (*)
o from 20 to 10 days prior to departure, 75% of the cancelled service (options included) will be withheld; (*)
o less than 10 days prior to departure or in the event of a no-show at the time of departure, 100% of the cancelled service (options included) will be withheld.
(*) a minimum cancellation fee of 38€ will be applied.
Under no circumstances can such penalties be credited toward the cost of another holiday. Any change made in holiday dates or locations will be considered as a cancellation.
4.3. Any additional services will be invoiced in accordance with Articles 3 et seq. of these Sales Conditions.
4.4. Any holiday stay already in progress will be considered as completed and will not give rise to any refund.
4.5. Should the client waive, during the course of his stay, one or more of the services ordered, he or she will not be entitled to demand ENEKO SA to grant him or her any reduction whatsoever on the holiday price.
4.6. The customer may transfer his or her reservation contract if the assignee complies with the same requirements as the original customer in terms of travel and accommodation arrangements (identical accommodations and meal services, identical travel plan, same number of passengers, children in the same age bracket, etc.). Insurance and travel assistance policies are non-transferable.
The customer must inform ENEKO SA of his or her decision no later than seven (7) days prior to the start of the trip. The transfer of a contract entails the following additional charges per person:
o up to 30 days prior to departure: 19€/person ;
o from 29 to 7 days prior to departure: 38€/person ;
In certain cases (with supporting documents), transfer fees may be higher. The customer will be informed of such requirements prior to the transfer.
The assignee and the customer will be jointly responsible for payment of the holiday price and reservation transfer fees. In addition, the assignee must accept the contract under the terms initially specified.
5) MODIFICATIONS OR RESERVATIONS MADE BY THE TRAVEL ORGANISER
5.1. When any major modification is made in a key element of the holiday contract by the travel organiser prior to departure, the customer can, within a period of five (5) days after having been informed thereof:
o either agree to accept the modified holiday plan, in which case an amendment must then be made and signed, stipulating any changes, reduction or increase in price, with the stipulation that in the event of a price reduction, the customer will be entitled to a refund of the price difference;
o or, depending on available vacancies, reserve another package holiday of equal or better value, or of lesser value in exchange for a refund of the price difference;
o or, cancel his or her reservation, in which case the customer will obtain an immediate refund of all sums paid, with the exception of any insurance policies carried.
In the absence of a written response from the customer within the aforementioned period, he or she will be considered to have accepted the travel plan modification, the price increase, or the change in some of the scheduled services accepted (the five-day period will be considered to have been met if the customer posts his or her letter of reply no later than on the 5th day, as postmarked).
5.2. In the event that the holiday and/or a related service were to be cancelled in whole or in part, either by the travel organiser, or by one of the service providers, because of a case of an Act of God (weather conditions, for example), or for reasons attributable to traveller security, the customer cannot claim any damages whatsoever other than the possible refund of the sums paid for the cancelled service.
6) LIABILITIES
6.1. ENEKO SA will indemnify the customer up to the value of the services agreed upon which have not been, or have been improperly, provided or for any damages sustained solely to the extent that the service provider will have been unable to provide a substitute on-site service of equal value.
6.2. Under no circumstances may ENEKO SA be held liable for breaches of contract or incomplete fulfilment imputed to the following causes: breach by the customer of an obligation; circumstances involving a case of an Act of God (weather conditions, for example); fortuitous events or acts of third parties who are not parties to the contract.
We reiterate that ENEKO SA cannot be held liable for any losses, damages, oversights or thefts that may occur involving his or her personal effects during the customer's holiday stay, or while travelling.
7) CARRIER LIABILITY
7.1. Carrier liability is subject to the Conventions of Warsaw (12 October 1929), Bern (9 May 1980), and Athens (13 December 1974), applicable to international air, railway, and sea transportation. Consequently, ENEKO SA liability will be limited in accordance with these Conventions.
7.2. The liability of these companies providing the modes of transport offered by ENEKO SA, will be restricted, in the event of damages, complaints or claims of any nature, to the transport of passengers and their luggage exactly as stipulated in their transport conditions. ENEKO SA cannot be held liable for schedules or changes made in schedules, days, itineraries, carriers, aeroplanes, number and/or choice of connections, or change of airport. Any delay, as well as any expense, incurred thereby cannot give rise to an indemnity payable by ENEKO SA for any reason whatsoever. ENEKO SA recommends that the customer refer to, and closely review, the terms governing carrier liability. In general, ENEKO SA liability shall not extend any further than that of the carriers transferring or transporting passengers.
8) CLAIMS
8.1. If the holiday stay did not correspond to what was agreed upon in the contract, the customer must report this immediately, to the service provider concerned, as well as to ENEKO SA, in order to rectify the situation.
8.2. To be admissible, any claim concerning a holiday stay must be sent by registered mail, along with the supporting documentation, to ENEKO SA, 80 rue Charles Duchesne, 13851 Aix en Provence Cedex 3 - France - within a maximum period of eight (8) days following the date of the end of the customer's stay. Beyond this period, ENEKO SA reserves the right not to consider the claims made.
The response time limit may vary according to the duration of our inquiry in co-operation with the service providers concerned.
9) LAW GOVERNING THIS CONTRACT
This contract is subject to the laws of France, which the customer expressly accepts when he or she places an order.
10) INSURANCE COVERAGE
ENEKO SA has contracted with AXA Assurances a corporate insurance guarantying the consequences of civil liability.
11) PRIVACY POLICY
Personal information provided by customers allow ENEKO SA and its Partners to operate customer's orders.
ENEKO SA and its partners may also use customer personal information to send him information on company and partners updates, other services and products available from ENEKO SA and its partner. This information will be sent either directly by ENEKO SA or by its partner. If customer do not wish to receive such offers from ENEKO SA or its Partner, or have his personal information used in any of the ways outlined above, customer may opt out at any time by sending an email to info@skihorizon.com.
|
|
